At AF Kenya, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward refund policy to ensure your shopping experience is stress-free.
Returns and Refunds
- Eligibility: You have 30 days from the date of purchase to request a refund or exchange. To be eligible, the item must be unused, unopened, and in its original packaging. Due to the intimate nature of our products, we cannot accept returns of items that have been opened or used, as this is a health and safety requirement.
- Non-Refundable Items: For hygiene reasons, certain products are not eligible for return, including:
- Opened or used items
- Items without original packaging
- Gift cards or promotional items
How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer service team at [email protected] with your order number and a brief explanation of the reason for your return.
- Approval: Once we receive your request, we will review it and notify you of the status. If your return is approved, we will provide instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for lost return shipments.
- Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with a photo of the damaged product and your order details. We will arrange for a replacement or refund, depending on your preference.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund after 10 business days, please contact us at [email protected].
Contact Us
For questions related to our refund policy, please contact our customer service team at [email protected] or 888-933-894. We’re here to help!